PRIVACY POLICY

We take our customers’ privacy very seriously and we will only collect, record, hold, store and use your personal information as outlined below. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

This policy stipulates the handling of user’s personal information acquired by ADLV Malaysia as the member uses the services operated by The Melium Group.

 

Personal Data

 

We do not sell, share or trade customers’ personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and its affiliate companies for the purpose for which it was collected, as authorised and consented by you.

When you create an account, the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of birth
  • Gender

When you make a purchase on our website, the additional information we collect may include credit card details based on payment methodology.

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from us
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information including marketing and/or promotional content
  • To process your orders and to provide you with the services and information offered through our website and which you request
  • Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
  • To process your orders and to provide you with the services and information offered through our website and which you request

 We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

 When you register as a preferred user on our website, we will also use your personal information to send you marketing and/or promotional materials from time to time.

 Payments that you make through the website will be processed by our appointed agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

 Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

Account Recovery

 

In the event you misplace or lose your password, you may recover your account by following the steps below;

 

Step 1: From the ADLV Malaysia login page, click on Forgot your password?

Step 2: Enter the email that you used to create your ADLV Malaysia account and click Submit

Step 3: You've been sent an email with a link to reset your password. In the email, click Reset your     password.

Step 4: Enter your new password and in the Confirm password field.

Step 5: Click Reset password.

Step 6: Go back to the login page and log in with your new password.

 

You may also email us at support@acmedelavie.com.my to request recovery of the account, however, you will need to provide proof of ownership.

 

Updating Your Personal Information

 

You can access and update your personal information anytime by accessing your account on our website.

 

Security of Your Personal Information:

 

We ensure that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information e.g. only through passwords;
  • Maintaining technology products to prevent unauthorised computer access;
  • Securely destroying your personal information when it's no longer needed for our record retention purposes

 

Changes to This Policy

 

The contents of this policy are subject to change without the consent of users. The changed privacy policy will take effect from the time it is communicated either via email or displayed online.

 

Inquiries Regarding Personal Information

 

Please email all inquiries regarding personal information to support@acmedelavie.com.my and we will get back to you within 2-3 business days.